






Why no Macy’s store is quite like another
With more than 800 stores in the U.S., “nimble” might be an odd way to describe Macy’s.
Nonetheless, it’s becoming more the case as Macy’s implements a customization program around the country. Through My Macy’s, not only will Orange County stores better respond to their customers’ needs but so will each individual Macy’s store.
“It’s not just vendor structure or adding categories,” said John Gorham, senior vice president and director of stores in Macy’s Southwest region. “Appropriate size, color, weight of goods and silhouette are also just as important. It’s tailored to the uniqueness of the consumer.”
For example, that meant adding more small sizes in Westminster, which is heavily Vietnamese (pictured), eliminating coats in Hawaii, and adding a Lakers shop in downtown Los Angeles immediately after the team won the NBA championship this year.
Gorham’s area includes Southern California, Hawaii, Nevada and Arizona. He has lived in Laguna Hills for more than 18 years and knows Orange County well.
He described how each Macy’s in Orange County was adjusted to match its demographics and interests:
Westminster Mall — “It’s a perfect example of adjusting our size range in apparel and in shoes based on the specific customer profile in that market. We are able through the new My Macy’s process to adjust to smaller sizes,” Gorham said. “We have a fairly penetrated cosmetics business so we added a BeneFit Brow Bar.”
Fashion Island — “We didn’t have a juniors business in that store. The customer voted in back in April, and by Sept. 1 we had a full-blown juniors department,” Gorham said. The new department includes sportswear and dresses.
South Coast Plaza — “The customer was asking for a much broader assortment in dresses. We expanded and increased the dress offerings and space by over 30 percent. The business is flying. We are the dress headquarters for all of Orange County,” Gorham said. That also meant expanding the offerings in lower-priced dresses, such as those costing $120 to $150.
The Shops at Mission Viejo — “There was an enormous distortion of Levi’s in men’s. It was something that was continuing to grow,” Gorham said. “We doubled the space and we close to doubled the inventory.” This Macy’s also met a high demand for Levi’s in women’s, children and juniors and for its own INC brand for men and women.
Brea Mall and Main Place — “We added Tommy Hilfiger to these stores. We intensified the juniors business in denim, casual tops, sweaters, knits, camis and tanks,” Gorham said.
Laguna Hills Mall – “It is attracting a younger customer. We expanded juniors into the mall into a separate shop,” Gorham said. Customers asked for mineral-based makeup, too, so a Bare Escentuals counter was added.
The ability to react more quickly to customer demand was made possible by a new management structure at Macy’s, Gorham said. As a senior vice president, he supervises nine district vice presidents. Each of those teams has a district merchant and district planner, who gather local information.
“There’s constant evaluation of business performance and profit performance. You evaluate what’s trending,” Gorham said. “Things can change and things do change.”
Baked Curried Brie
1 tsp. curry powder (less if you like)
1/4 cup cashews, coarsely chopped
1/4 cup fruit chutney (Sante Fe Seasons Cranberry Especial)
1-8 oz. wheel of Brie
Sprinkle curry over cheese and rub into top and sides. Spread chutney over top and sprinkle with cashews. Press cashews into chutney. Bake 10 minutes in 325 oven on magic baking sheet. Gently slide onto platter and surround with crackers. Let cool slightly before serving. (This is where you use your cute new Thanksgiving spreader!)
¼ C. butter 1/8 t. cayenne pepper 1 C. chopped onion
1 clove garlic, crushed 3 C. chicken broth 1 t. curry powder
1 C. half and half ¼ t. ground coriander
1 16 oz. Can solid pack pumpkin
Sour cream and chives to garnish (optional)
In large saucepan, melt butter. Sauté onion and garlic until soft. Add curry powder, coriander and cayenne. Cook about a minute. Add broth and boil gently uncovered 15-20 minutes. Puree the chicken broth/onion mixture in small batches in blender. (If you blend hot liquids in large batches you will have a big mess on the ceiling if you’re not careful!) Return smooth mixture to saucepan and stir in pumpkin and cream. Cook five more minutes. Taste and adjust for spices. (Notice no salt called for because prepared chicken broth can be so salty already.) Serve piping hot and garnish with dollop of sour cream and chopped chives if desired.
** 2of Mom's favorite Thanksgiving Recipes -- She's still resisting the blog-o-sphere -- so I'll continue to repost the stuff she wants out there to share **
9 oz jar Tang
½ C. Country Time powdered lemonade
1 ½ C. Sugar
1 C. Instant Lipton Tea
2 t. cinnamon (or more to taste)
1 t. ground cloves
Pinch nutmeg and/or allspice to taste!
Yields: a big Jar